You may get the following error upon starting Outlook:


!!! CreateCTP Error Unable to create specified ActiveX control



This error can happen when one of the libraries that PentagonMail Assistant uses fails to load into Outlook. 


Resolution: Typically a restart of Outlook will clear the problem. 



Rare instance


We have a seen a more severe case of this which prevented Outlook from starting because another Outlook add-in unrelated to PentagonMail Assistant was out-of-date. 


Resolution: Updating the other add-in to a newer version fixed the problem.