What is indexing?

Pentagon Mail's fast search is made possible by a dedicated search tool connected to a fast and specialised database. The database is held locally on your PC in your local profile e.g.

C:\Users\<your login account>\AppData\Local\Pentagon Mail\Search Index


The database contains information about the emails held in the locations you use and provides you with quick results even when you are disconnected from the office.


To ensure that your index is up-to-date, the indexer continuously checks the locations you use to see if any new emails have been added. It will then add them to it's local database.


This is all automatic and most of the time you will never need to check the indexing status or change its settings.


The Indexing Status dialogue allows you to check and control the indexing process. This dialogue is only accessible via the tray icon menu.






TIP: The controls for choosing columns, sorting their contents and filtering are the same as those in the search tool



TIP: You can only access the Settings and Rebuild Index options when the indexer has been stopped. To do this select Stop Indexing. Note: it may take a while for the indexer to stop. Be sure to select Start Indexing when you have made your changes.



NOTE: The indexer will also restart if you log out of Windows and log back in again


The Status column

The status can be one of the following:


Status

Description

The last attempt to index the location was successful

The location is not currently accessible and will be indexed when it next becomes available. Previously indexed messages in this location will be still be available via the search

The indexer can only index a few locations at a time, so if you have just added a large number of locations, those that it has yet to attempt indexing will be marked as idle

An problem occurred when indexing. Details of the error will be given in the Error Message column