Introducing NRT Filing (Near Real-time Filing)


Our Skunkworks team is thrilled to unveil NRT Filing (Near Real-time Filing), a cutting-edge feature designed to revolutionize document indexing and accessibility across our digital ecosystem.


The Problem(s) Addressed


    • Delayed Message Visibility: Our current top-down indexing process through multiple filing locations causes significant delays in making newly filed messages visible to users.
    • New User Indexing: New users often encounter empty search results during on-boarding due to indexing delays, hampering the effectiveness of our email service.
    • Multiple Device Usage: Users accessing accounts across different devices experience inconsistencies in message visibility due to varied indexing progress.
    • Metered Filing Locations: Slow crawling speeds in locations like SharePoint lead to inefficient indexing and delays in information retrieval.
    • Under-Resourced Filing Locations: Resource-constrained systems struggle with aggressive crawling, impacting system performance and responsiveness.


Real-World Implications


In a dynamic office environment, delays in message visibility can hinder productivity and collaboration among team members. Currently, when a message is filed, colleagues may not see it in their search results until hours or even the next day due to indexing delays.


Enter NRT Filing.


With NRT Filing, filing a message triggers instant notifications to authorized users, ensuring near-immediate visibility in their searches. Although there may be a slight delay for indexing, the overall turnaround time is drastically reduced, facilitating seamless collaboration and information retrieval.


Real-Life Examples:


    • Enhanced Productivity: NRT Filing accelerates task execution by providing instant access to newly filed messages and documents, boosting overall team productivity.
    • Improved Collaboration: Real-time access to shared documents promotes seamless collaboration among team members, facilitating faster project iterations and deliverables.
    • Faster Decision-Making: Timely access to critical information empowers agile decision-making based on up-to-date data, driving organizational responsiveness.
    • Optimized User Experience: Eliminating indexing delays enhances user satisfaction, especially for new users or those transitioning across devices.
    • Reduced System Strain: By indexing messages only upon filing, NRT Filing minimizes system strain, optimizing resource utilization and responsiveness.
    • Adaptability to Dynamic Work Environments: NRT Filing supports flexible work practices, accommodating remote work and diverse user needs seamlessly.
    • Compliance and Security: Real-time document visibility enhances compliance and security measures, ensuring data integrity and regulatory adherence.


In summary, NRT Filing represents a transformative approach to managing and leveraging information within our organization. By addressing indexing challenges and delivering near real-time document visibility, NRT Filing enhances operational efficiency, fosters agile collaboration, and supports our commitment to excellence and innovation. This innovative feature aligns with our vision of harnessing technology to drive organizational success in an evolving digital landscape.