We want you to get the most from this software and have provided a selection of ways that you can either teach yourself or teach others.

Trainer-led training (trainer notes)

Hands-on basic training

We recommend this method over all others. Why? Because it's quick and at the end (typically 30mins to 1 hour) your staff will have it working on their own machines and will have filed some messages and used the search.

Follow the step-by-step trainer notes in the Hands-on Basic training section.

Classroom lecture style training

We don't recommend this style of training because most people learn best by doing it themselves rather than watching someone else. The advantage of this approach is that you can train a lot of people at a time but at the risk that they will not have experienced the software and really learnt how to use it.

Follow the step-by-step trainer notes in the Classroom lecture style training section.

Self-service learning

Quick Start guides

We provide Quick Start guides with plenty of graphics and animated GIFs to help staff get going on their own. Once they have the basics they can then visit other sections in this documentation which also include animated GIFs to help them quickly understand the concepts and follow the steps, all without reading pages-upon-pages of text.

Video Tutorials

We also provide short Video Tutorials with voice-overs for those how like to watch and listen.