You have successfully installed Pentagon Mail. So firstly a big thank you from us for showing your interest. We hope that you like the software and find the next steps easy, but if you have problems or just want to ask a question, please either email support@symetri.co.uk or phone us on +441992 700188.


NOTE: When you run the Excitech Mail installer it checks whether M-Files is installed and and will then install support for M-Files but as most users will never need access to the configuration tool, it is not installed by default. So make sure you have M-Files installed and then if necessary re-run the Excitech Mail installer and ensure that it also installs the Configurator



The next steps are to:

  1. Grab a trial license
  2. Create a filing Group
  3. Connect to the Group
  4. File to the locations and search for filed messages


Grab a trial license

Click the Pentagon Mail tray icon  and then select License Settings.




TIP: The computer will need to be connected to the internet to activate the license




If the license won't activate see Licence won't activate advice


Create a filing 'Group'

From the Windows Start menu locate the Pentagon mail section and then open the Pentagon  Mail - M-Files Configurator


Select the Open Vault button and select a vault from the list.


In the example below there is already a filing Group for Projects and we show how you can then add the Customers one.



You can have as many Groups as you want and can configure it for as many vaults too.


Connecting to the Group

Configuration information is saved to the vault so once you have configured it, other users will only need to connect to the Groups they need to use them, as shown in the following example:



File to the locations and search for filed messages

In the following example we: file some messages to the General OneDrive folder, find them easily and quickly with the search tool, and show that they are safely stored in the vault:



TIP: Your anti-virus and anti-malware may need to 'whitelist' the software.

Some security systems can misinterpret Pentagon Mail's connection to Outlook and background indexing as potential threats, so if you encounter an error please don't assume the software has failed, instead ask your IT experts to white-list our software.

Let them know that there are three background processes:

Excitech.Mail.BackgroundFiler.exe
Excitech.Mail.Launcher.exe
Excitech.Mail.Indexer.exe

Also tell them that there is an Outlook Add-in named Excitech Outlook Addin


We have just covered the basics, so to learn some key capabilities watch the video tutorials or if you want to get as much as possible from the tool, look through the help and in particular the Search section.